--- title: Platform acting unexpectedly? Let’s first check the browser description: If your trusted workflow shows unexpected behavior, you might be using an outdated version of the platform. Try these tips to stay up to date. --- [Skip to content](https://knowledge.navigating.art/en/how-can-i-clean-my-browser-cache#main-content) English Show submenu for translations [Contact support](https://knowledge.navigating.art/en/kb-tickets/new?hsLang=en) [![NA+Logo+Large+White](https://knowledge.navigating.art/hs-fs/hubfs/NA+Logo+Large+White.png?width=53&height=50&name=NA+Logo+Large+White.png)](https://knowledge.navigating.art/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact support](https://knowledge.navigating.art/en/kb-tickets/new) Using the Navigating.art platform - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledge.navigating.art/en?hsLang=en) 2. [General](https://knowledge.navigating.art/en/general?hsLang=en) 3. [FAQ](https://knowledge.navigating.art/en/general?hsLang=en#faq) # Platform acting unexpectedly? Let’s first check the browser ## If your trusted workflow shows unexpected behavior or errors, you might see an outdated version of the platform. Try these tips to stay up with the newest version of the Navigating.art platform. ### **A. Check your browser and version** The Navigating.art platform is optimised for Google Chrome. We recommend keeping your browser updated to the latest version. Here's how to do so. 1. At the top right of the window, click **More![](https://lh5.googleusercontent.com/-MG9GY9sai2e2TtB8vhJqEx6J_69NRqBNcqlGFb8OYQaywQ1YPwgw6NaVvAVzX9Ad4UcbNA3ZALpH1ycQ2aclodKzYpmmRGdXV3GyzDkhsuBJWJbZOHsi5djbDWLDikIylYIJz6EW7o1s_EPydTzYmI).** 2. Click **Help** \> **About Google Chrome**. 3. Click **Update Google Chrome**. Your version of Chrome might be even simpler. Click **![Update button](https://knowledge.navigating.art/hs-fs/hubfs/Update%20button.png?width=57&height=20&name=Update%20button.png)** in the top right corner.  ### **B. Refresh your browser tab** This simple trick can resolve more issues than you might think. Here are four ways to refresh your browser tab. (You only need to use one of them, but feel free to try them all out and discover which is easiest for you.) - Click on the **refresh** symbol ![](https://lh6.googleusercontent.com/cjzAqWCEdlj3gmLT8cqSWbVmZ-MPvAESu3gMR262p4bPDn_KpAXe6TmOMxhpGIWrSLhb7gqUXKT-jM2G9lhQCaab0qNO1FV9f-ZIYHPtuwlkY_J5z15MxXsjkr6Lz7GSm6MYuYNttJxm7HPqGWjwvjk) near the URL address line - Right-click your mouse and select **Refresh** - Keyboard shortcut on a Mac: cmd ⌘ + R - Keyboard shortcut on Windows: ctrl + R ### **C. Empty your browser cache** Your browser normally takes care of the cache and automatically updates to the latest version of the Navigating.art. But, sometimes, this requires your input. Here's how to do so. 1. With the page open in your Chrome browser,  select View \> Developer \> Developer Tools (or press Option + ⌘ + J on macOS, or Shift + CTRL + J on Windows/Linux) 2. In the newly opened window, select **Application \> Storage** and click **Clear site data ![](https://lh4.googleusercontent.com/v7xQU6rP4zmYyNCMKz6OAr50RzVin7NPzPwMoK3Z5SitE18GdqnLBxga6bEAcIIuCkLlElVnKe6FYEl4kKrzT-lDz8D35uqQb5RTVUIOq9PeutmAwuC4AyHjWzwFsrPj2SWhR7A5MdGiPI7s-X7Fowk)** 3. Right-click **Refresh** and select **Empty cache and hard reload** **![](https://lh5.googleusercontent.com/0UWGJuXESn8DGZpAWAekaSMSlLjTzLTanaiRASn1jXaVltfn9Hc7xjT_kup9UuI7hsbFsvsDc3ZzECUdlQ7hfca5layj1mfAI-18PJ-jz2_bdf5J4HtOXDfxIJ_44CZ7t8UxDyXuEbbRrtP0GStpxPY)** If these fixes to your browser don’t solve the unusual behavior, [send us a note](https://knowledge.navigating.art/en/kb-tickets/new?hsLang=en). We’ll be happy to help you get back to your workflow.    Last updated: March 6, 2024 - [General](https://knowledge.navigating.art/en/general?hsLang=en#main-content) - [First steps](https://knowledge.navigating.art/en/general?hsLang=en#first-steps) - [Quality assurance](https://knowledge.navigating.art/en/general?hsLang=en#quality-assurance) - [System updates & new features](https://knowledge.navigating.art/en/general?hsLang=en#system-updates-new-features) - [Technology](https://knowledge.navigating.art/en/general?hsLang=en#technology) - [FAQ](https://knowledge.navigating.art/en/general?hsLang=en#faq) - [Objects](https://knowledge.navigating.art/en/objects?hsLang=en#main-content) - [Artwork images](https://knowledge.navigating.art/en/objects?hsLang=en#artwork-images) - [Artwork Details](https://knowledge.navigating.art/en/objects?hsLang=en#artwork-details) - [Art events](https://knowledge.navigating.art/en/objects?hsLang=en#art-events) - [Provenance events](https://knowledge.navigating.art/en/objects?hsLang=en#provenance-events) - [Exhibition events](https://knowledge.navigating.art/en/objects?hsLang=en#exhibition-events) - [Publication Events](https://knowledge.navigating.art/en/objects?hsLang=en#publication-events) - [Reports](https://knowledge.navigating.art/en/objects?hsLang=en#reports) - [Indexing terms & other descriptions](https://knowledge.navigating.art/en/objects?hsLang=en#indexing-terms-other-descriptions) - [Archive](https://knowledge.navigating.art/en/archive?hsLang=en#main-content) - [Resource entries](https://knowledge.navigating.art/en/archive?hsLang=en#resource-entries) - [Media and files](https://knowledge.navigating.art/en/archive?hsLang=en#media-and-files) - [Publications](https://knowledge.navigating.art/en/publications?hsLang=en#main-content) - [Introduction](https://knowledge.navigating.art/en/publications?hsLang=en#introduction) - [Publication media](https://knowledge.navigating.art/en/publications?hsLang=en#publication-media) - [Reports](https://knowledge.navigating.art/en/publications?hsLang=en#reports) - [Agents](https://knowledge.navigating.art/en/agents?hsLang=en) - [Auctions](https://knowledge.navigating.art/en/auctions?hsLang=en) - [Exhibitions](https://knowledge.navigating.art/en/exhibitions?hsLang=en) - [Master Data](https://knowledge.navigating.art/en/master-data?hsLang=en#main-content) - [Geographic locations](https://knowledge.navigating.art/en/master-data?hsLang=en#geographic-locations) - [Indexing terms](https://knowledge.navigating.art/en/master-data?hsLang=en#indexing-terms) - [Notes](https://knowledge.navigating.art/en/master-data?hsLang=en#notes) - [Artwork sets](https://knowledge.navigating.art/en/master-data?hsLang=en#artwork-sets) - [Best practices](https://knowledge.navigating.art/en/best-practices?hsLang=en#main-content) - [FAQs](https://knowledge.navigating.art/en/best-practices?hsLang=en#faqs) [![Logo](https://knowledge.navigating.art/hs-fs/hubfs/Logo.png?width=53&height=50&name=Logo.png "Logo")](https://navigating.art/) Copyright © 2025, HPF Innovations gGmbH