--- title: How can I provide detailed information about a bug? description: Sometimes, things don't go to plan. Here's how you can help us get you back on track as quickly as possible! --- [Skip to content](https://knowledge.navigating.art/en/how-can-i-provide-more-detailed-debug-information-for-a-support-request#main-content) English Show submenu for translations [Contact support](https://knowledge.navigating.art/en/kb-tickets/new?hsLang=en) [![NA+Logo+Large+White](https://knowledge.navigating.art/hs-fs/hubfs/NA+Logo+Large+White.png?width=53&height=50&name=NA+Logo+Large+White.png)](https://knowledge.navigating.art/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact support](https://knowledge.navigating.art/en/kb-tickets/new) Using the Navigating.art platform - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledge.navigating.art/en?hsLang=en) 2. [General](https://knowledge.navigating.art/en/general?hsLang=en) 3. [System updates & new features](https://knowledge.navigating.art/en/general?hsLang=en#system-updates-new-features) # How can I provide detailed information about a bug? ## Sometimes, things don't go to plan. Here's how you can help us get you back on track as quickly as possible! Getting the most accurate problem description and debug information is the first step toward a quick and easy problem resolution. Here's a few steps that you can perform to make sure you capture as much information as possible, so that we can work out the problem quicker for you!   The following guide assumes you are using **Google Chrome** - if you are using a different browser, please reproduce the problem using Chrome and try to follow the steps outlined below. ### Collect debug output from your Browser Console 1. In Chrome, select View \> Developer \> **Developer Tools** (or press Option + ⌘ + J on macOS, or Shift + CTRL + J on Windows/Linux) 2. In the newly opened Developer Tools, select **Console** 3. Repeat the action that has caused the problem 4. Look for any entries that have appeared in the Console, copy them and put them into the support ticket ### Collect debug output from Network Request 1. In Chrome, select View \> Developer \> **Developer Tools** (or press Option + ⌘ + J on macOS, or Shift + CTRL + J on Windows/Linux) 2. In the newly opened Developer Tools, select **Network** 3. Repeat the action that has caused the problem 4. Look for any entries that are highlighted in **red** **color**. If they exist, right-click the entry and select "**Save all as HAR with content**" 5. 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